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Application Support Analyst


Main area
Full time - 37.5 hours per week
Job ref
Yeovil District Hospital NHS Foundation Trust
£21,529 per annum pro rata
Salary period
30/01/2023 23:59

This advert for a vacancy with Simply Serve Limited appears under the authority of Yeovil District Hospital NHS Foundation Trust.


Job overview

Reporting to the Application Support Manager, with responsibility for the delivery of applications support and system administration for the Electronic Health Record to Yeovil District Hospital.

The Trust has a responsibility to provide a local applications support service and this role is key in delivering that service. Supporting clinical applications in use at Yeovil Hospital working closely with users to troubleshoot, test and resolve issues. The Application Support Team are a second line support function contactable via the IT Service Desk.

Main duties of the job

To provide support and system administration on the Electronic Health Record and supported systems to all users, whilst maintaining a good working relationship with a number of key areas such as the IT Service Desk and support, IT Training and Clinical Project Leads.

The post holder will work closely with the providers of clinical systems and escalate issues according to the relevant service level agreements and to support the implementation of new functionality and changes or upgrades to clinical systems in conjunction with the service provider.

Working for our organisation

Yeovil Hospital is an ambitious and friendly Trust that is extremely proud to provide acute care for a population of more than 225,000 people in South Somerset, North and West Dorset and parts of Mendip. The hospital has 345 beds, a busy Emergency Department, a variety of outpatient and diagnostics services, and a private patients’ wing which offers a personal service in state-of-the-art clinical facilities, with all profits being invested back into NHS healthcare.

Yeovil Hospital’s iCARE model, which has established the principles of exemplary patient care, patient and employee experience, has attracted national interest and is embedded in everything we do, following our vision to care for our patients as if they are one of our family. The Trust’s shared vision has led to our staff rating Yeovil Hospital the best in England for employee health and wellbeing for the third year running in the annual NHS staff survey 2020.

Detailed job description and main responsibilities

For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.

Person specification

Knowledge & Skills

Essential criteria
  • Proven record of being able to identify and analyse issues.
  • Be able to demonstrate highly accurate data input skills
  • Demonstrate excellent customer service skills
  • Ability to maintain confidentiality of personal information
  • Analytical and logical approach to problem solving
  • Be able to demonstrate excellent communication skills both verbal and written to individuals or groups
  • Experience of working with minimum supervision and as part of a team
  • Ability to prioritise duties and meet deadlines
Desirable criteria
  • Use of Service Desk Tools and Technologies
  • Familiar with NHS Acute hospital patient flow and processes
  • Good knowledge of InterSystems TrakCare


Essential criteria
  • Practical experience of working on and developing clinical systems
  • Providing a customer service function
  • Proven experience of working in an effective team
  • Good knowledge of clinical software applications
  • Supporting corporate level systems and services
  • Working in an office environment
  • Worked in a healthcare environment
Desirable criteria
  • Experience of working in an NHS Organisation
  • Experience of working within constraints of Service Level Agreements and providers of clinical systems
  • Experience working with InterSystems TrakCare
  • Creation of technical documentation and guides for users
  • Been involved in the implementation of clinical systems
  • Training or mentoring
  • Participated in a 24/7 service such as on call


Essential criteria
  • Educated to GCSE (or equivalent) standard
Desirable criteria
  • Relevant qualifications such as customer service etc

Employer certification / accreditation badges

Disability confident employer

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

David Suckling
Job title
Application Support Manager
Email address
Telephone number